FAQ

Frequently Asked Questions

Processing time:

Please allow 2-5 working days to process your order. You will receive an email with a tracking number after it's been processed and dispatched. 

Estimated shipping times:

United Kingdom: 2 - 5 business days
Europe: 2 - 8 business days
International: 7 - 30 business days

These time frames are not guaranteed as post office delays, holidays, weather, and mail volume can affect delivery.

Which countries do you ship to?

We offer worldwide shipping to most countries. Tomasz Mro currently ships to over 100+ countries. Please see at checkout if your country is accepted at checkout. 

Can I make changes to my order once it's been placed?

We can't guarantee that we'll be able to make changes to your order as we process orders as soon as possible. Please send an email to tomaszmroart@gmail.com and we'll do our best! 

How do I know if my order has shipped?

Once we have finished preparing your order, you will receive an email confirming that your order has been shipped, the email will also include your tracking number if available. 

Customs and import taxes

Please be aware of any fees your local customs office may charge before placing your order as buyers are responsible for any customs or import taxes that may apply.

Returns Policy

We are unable to offer returns, exchanges, or cancellations at this time but if there are any problems with your order please don't hesitate to contact us. 

Please ensure that the shipping address you enter is correct as we can not be held responsible for parcels lost in transit.

Refused shipments will not be issued a refund as the package won't be returned to us 

Who can I contact if there are any issues with my order?

Please send an email with your order number to tomaszmroart@gmail.com and we'll get back to you as soon as we can!